Returns and Refunds Policy

  1. If you are not completely satisfied with your purchase, you may return the Product to us within 30-days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable).
  2. We provide a pre-paid return shipping service to ensure the best possible online shopping experience for you. Please refer to the pre-paid shipping label in the parcel sent to you. If you are unable to find the pre-paid shipping label, please call our Customer Service team.
  3. Your returned Products together with your return slip, are usually received and accepted at our warehouse within 5-days. A refund shall be issued shortly after we receive your items, according to the preferred refund method indicated on your return slip.
  4. If the item you receive is faulty, please contact our Customer Service team and provide your order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.
  5. Upon receipt of the Products, we will examine it and we will advise you on your right to a replacement or refund (if any) via email or phone as soon as practicable.
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